Branch Service Incharge

  • Daily update, order and maintain the minimum level inventory of required spares.
  • Monitor and update the attendance in Muster Roll on daily basis for all branch employees
  • Coordinate with Service Technician to enable the branch achieve the service and collection targets every month.
  • Strive to achieve Service Level Policy for all the registered complaints.
  • Ensure sending back the replaced spares to HO periodically on time.
  • Obtain feedback for specific complaints from customers to ensure customer happiness.
  • Effectively manage product exchanges and ensure proper accounting.
  • Monitor and ensure Service Technicians obtain feedback for specific complaints from customers.
  • BSIs should ensure happy calls to all customers in the assigned area.
  • Ensure maintenance and hygiene in the branch premises.

Diploma/ITI with min 4 to 10 years of exp in servicing of home appliances/equipments in any organization/shops preferably in Kerala, Age below 30 years, Freshers will be considered for Service Trainees.

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