Area Service Coordinator (ASC)

  • Ensure uninterrupted services to the consumers as defined within 24 hrs.
  • Strive to achieve Service Level Policy for all the registered complaints.
  • Periodical visits to dealer and distributors for Marketing Services Support.
  • Monitor and implement company policies and procedures effectively in all spheres.
  • Ensure effective utilization of all resources including manpower and take measures to increase productivity in all the branches under his purview.
  • Forecast the seasonal requirement of resources and make effective plans to ensure compliance of our policies.
  • Ensure marketing support in a way beneficial to the company in terms of increase in sales.
  • Take necessary measure to constantly improve the revenue of each branch under his purview.
  • Ensure overall control of ERP Operation of the service division in each branch under his purview.
  • Monitor defective and replacement of spares/products as per the established practice.
  • Ensure that tagged products for replacement are done as per the established policies and procedures.

Diploma/ ITI in Electronics with min 4 to 10 years of exp in Field Service preferably in Consumer Appliances in Kerala, Age below 40 years.

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